Friday, October 30, 2009

69 bus service

The 69 bus service runs across the West End only three times a day on weekdays but it is a very useful service for those residents who live on the streets it serves that are not visited by any other buses. However, I have had complaints about its punctuality recently and, in particular, the failure of any bus to turn up at all earlier this week.

I have been in touch with Stagecoach Strathtay about this and have received the following initial response:

"Fraser,

I am conducting a investigation into this complaint with regard to the 69 service.

I do understand that there was a breakdown with the bus on this day but the person who dealt with it is on holiday till next week, so on his return I will ask him about this.

In the meantime I can only a apologise for any inconvenience caused due to this and assure you that we are striving to minimise any inconvenience due to breakdowns."