|Royal Bank of Scotland Perth Road Branch|
“We keep our branch network under review to ensure that we are serving our customers effectively. We aim to be there for our customers where and when they need us. The number of customers using the Perth Road Branch has been dropping since 2011, as more people use alternative ways of banking with us. As a result, we have decided to close the branch on 26 June 2014.
Across our whole branch network there has been a 30% drop in branch transactions since 2010. Conversely, an increasing number of customers are using our telephone and online banking services and our mobile banking app. We also have an arrangement with the Post Office, which allows customers to withdraw cash, check balances or pay bills free of charge. When the Perth Road Branch closes our ATM will remain in place, and there is a Post Office within 100 meters. These alternative options will help to ensure that our customers still have access to services locally.
We will be investing £700m across the UK over the next three years to improve the way we serve our customers. Where appropriate this will include branch refurbishments and further investment in digital banking and our ATM network. As an example, we are also investing heavily in the town centre Dundee Chief Office branch to make it easier to use for all customers in the area.”