I am sorry to hear that this matter continues to cause concern. However, we have no plans to change the current arrangements. I note your suggestion relating to alternative collection points.
As Perth Road Post Office is outside the DD2 delivery catchment area it is not operationally possible for customers from the DD2 delivery area to collect their items from Perth Road Post Office, which is in the DD1 delivery area.
Customers do not need to pick up parcels if they don’t want to. Royal Mail offers for items to be redelivered free to their address on a preferred day including Saturdays or to another address n the same post code area. Royal Mail also uses Delivery to Neighbour where the postman can leave customers items (excluding special delivery items) with a neighbour if this is feasible, unless customer wish to opt out of this service. Full details of the options are available on our website www.royalmail.com.
Customers in the DD2 postcode have the option of having their item redelivered, for a small fee, to the following Post Office branches for collection:
PO 29 Craigowan Road DD2 4NNPO Muirhead of Liff DD2 5QNPO 55 Main Street Invergowrie DD2 5BEPO Lochee Methven Street DD2 3DDPO 156 Lochee Road DD2 2LDPO Longforgan DD2 5EW